Terms and Conditions

Introductory provisions

1. These general terms and conditions (the “Terms”) govern the rights and obligations of the contracting parties in the provision of short-term accommodation services in apartments operated under the SkyViews brand in Bratislava, Slovakia.
2. The Terms apply to accommodation contracts concluded at a distance directly with the provider, in particular through the website skyviews.sk and the booking system at skyviews.guestybookings.com, as well as to bookings made by e-mail or by telephone.
3. Matters not governed by these Terms are subject to Act No. 40/1964 Coll., the Slovak Civil Code, in particular Sections 754 et seq. on the accommodation contract, Act No. 108/2024 Coll. on consumer protection, and other generally binding legislation of the Slovak Republic.
4. By creating a booking, the guest confirms that they have read, understood and accepted these Terms in the wording in force at the time the booking is made.

Provider identification

The provider of the accommodation services and the operator of the skyviews.sk website is:

Company name

GK services s. r. o.

Registered seat

Landererova 8, 811 09 Bratislava – Staré Mesto, Slovak Republic

Company ID (IČO)

53 048 555

Tax ID (DIČ)

2121278610

VAT ID (IČ DPH)

SK2121278610

Commercial register

Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 146029/B

E-mail

booking@skyviews.sk

Telephone

+421 948 667 773

Guest support

Daily 08:00 – 21:00, on-site reception 24/7

Supervisory authority

Slovak Trade Inspection (see Article 12)

Definitions

1. Provider means GK services s. r. o., identified in Article 2 of these Terms.
2. Guest means the natural or legal person who creates a booking. Where the guest acts as a consumer, that is, a natural person not acting within the scope of their business activity, they are entitled to the consumer rights set out in Act No. 108/2024 Coll.
3. Apartment means the specific accommodation unit stated in the booking, including its equipment and the common areas to which the guest has access.
4. Booking means an order for accommodation for a specified period, number of persons and a specific apartment.
5. Booking confirmation means the provider’s e-mail containing a binding summary of the booking, its price and the arrival instructions.
6. Arrival date means the first day of the stay stated in the booking confirmation.

Booking and formation of contract

1. The presentation of apartments on the website does not constitute an offer to conclude a contract. The booking created by the guest constitutes the offer.
2. Before submitting a booking, the guest is shown a summary containing the dates of the stay, the number of persons, the total price, the accommodation tax, any additional services and the applicable cancellation terms.
3. The accommodation contract is concluded at the moment the provider delivers the booking confirmation to the e-mail address stated in the booking. An automated acknowledgement of receipt that does not confirm availability does not constitute conclusion of the contract.
4. The provider reserves the right not to accept a booking, in particular where the requested apartment is not available for the requested dates, where the booking data are manifestly incorrect or incomplete, or where there is reasonable suspicion of misuse of a payment instrument. In such a case the provider informs the guest without undue delay and refunds any payment already received in full.
5. The guest is responsible for the accuracy of the data provided in the booking. To correct an obvious error in a booking, the guest may contact the provider without undue delay.
6. Bookings are intended exclusively for short-term accommodation for a purpose other than residential use. The apartment may not be used as a permanent residence, a registered business address, or for commercial subletting.

Price and accommodation tax

1. Prices are quoted in euros (EUR) and include value added tax. The provider is a registered VAT payer.
2. The price of the stay is set for the entire apartment, for the stated number of nights and the stated number of persons. It includes the basic apartment equipment, bed linen and towels, the final cleaning, utilities, water and internet access, unless the booking confirmation states otherwise.
3. The accommodation tax under Act No. 582/2004 Coll. on local taxes and the relevant generally binding ordinance of the City of Bratislava is not included in the price of the stay. It is charged in addition, per accommodated person and per commenced day of stay. The current rate is shown in the booking summary before the booking is submitted.
4. Additional services beyond the confirmed booking, such as early check-in, late check-out, parking beyond the included space or additional cleaning, are charged separately in accordance with the provider’s current price list.
5. The price stated in the booking confirmation is binding. The provider may not increase it unilaterally, except in the event of a change in the statutory tax rate or a change in the scope of services expressly agreed with the guest.
6. The provider does not require a security deposit and does not place any hold on funds on the guest’s payment card to secure potential damage.

Payment terms

1. The price of the stay, including the accommodation tax, is payable in full when the booking is created, unless the booking confirmation states otherwise, for example a split into a deposit and a balance payable before arrival.
2. Payment may be made by payment card through a certified payment gateway integrated into the provider’s booking system, or by bank transfer to the provider’s account where this method has been expressly agreed.
3. Payment card details are entered by the guest directly in the secure environment of the payment service provider. The provider has no access to these details and neither processes nor stores them. Payments are verified by strong customer authentication in accordance with applicable payment services legislation.
4. Payment is deemed made at the moment the full amount is credited to the provider’s account, or at the moment the payment is successfully authorised by the payment gateway.
5. If payment is not made within the period stated in the booking, or if it is declined by the payment gateway, the booking is not binding and the provider is entitled to cancel it. The provider informs the guest of such cancellation by e-mail.
6. The provider issues a tax document in electronic form and sends it to the e-mail address stated in the booking. The guest consents to the delivery of the document in electronic form.
7. Refunds are made using the same means of payment as the original payment, unless the parties agree otherwise. The guest incurs no additional costs as a result of a refund.
8. Payments in a currency other than EUR, currency conversion charges and fees charged by the guest’s bank are not part of the price and are borne by the guest.

Cancellation and changes

1. The guest may cancel a booking at any time before the arrival date. The cancellation must be submitted in writing to booking@skyviews.sk or through the booking system. The time at which the notice is delivered to the provider is decisive.
2. Unless the booking confirmation states other, more favourable terms, the following cancellation terms apply:

3. The accommodation tax is always refunded in full where the stay does not take place, irrespective of the amount of the cancellation fee. The cancellation fee is calculated solely from the price of the stay.
4. The provider refunds the relevant amount no later than 14 days from the date the cancellation notice is delivered.
5. Shortening the stay, early departure or failure to use paid nights does not give rise to any right to a refund for the unused nights.
6. Changes to the dates or the number of persons are possible only with the provider’s consent and subject to availability. If the price for the new dates is higher, the guest pays the difference. A change of dates made less than 14 days before the arrival date is treated as a cancellation under clause 7.2.
7. The provider is entitled to cancel a booking where the apartment cannot be provided for reasons not attributable to the provider, in particular emergency damage, force majeure or a decision of a public authority. In such a case the provider offers the guest alternative accommodation of comparable quality and location, or refunds the full amount paid within 14 days. The guest is not obliged to accept the alternative accommodation.
8. The provider is entitled to withdraw from the contract and terminate the stay without any right to a refund where the guest seriously or repeatedly breaches the house rules under Article 9, in particular where they endanger the safety of persons or property, or where the apartment is occupied by substantially more persons than agreed.

Right of withdrawal

1. The statutory exception under Section 19(1)(l) of Act No. 108/2024 Coll. applies to all short-term accommodation bookings with specified dates of stay.
2. The exclusion of the right of withdrawal does not apply to additional services that are not provided at a precisely agreed time and that may be used independently of the stay. For such services the consumer may withdraw from the contract within 14 days under Sections 19 and 20 of Act No. 108/2024 Coll.
3. The exclusion of the right of withdrawal does not affect the guest’s rights arising from liability for defects in the service provided under Article 11 of these Terms, nor their right to cancel the booking under the conditions in Article 7.
4. The provider is entitled to withdraw from the contract in the cases set out in clauses 7.7 and 7.8 of these Terms.

Check-in, check-out and house rules

1. Check-in and check-out times are stated in the booking confirmation and in the arrival instructions. Early check-in or late check-out is subject to availability and may be charged in accordance with the current price list.
2. The apartments use self check-in. The guest receives access instructions and a single-use code before the stay. The code is non-transferable and the guest must keep it confidential.
3. On arrival the guest is obliged, upon request, to present a valid identity document for the purpose of keeping the register of accommodated persons under Act No. 582/2004 Coll. on local taxes and, in the case of foreign nationals, for the purpose of the reporting obligation under Act No. 404/2011 Coll. on the residence of foreign nationals.
4. The apartment may be occupied by no more than the number of persons stated in the booking confirmation. Overnight visitors are not permitted without the provider’s prior consent.
5. Smoking is prohibited in all apartments and common areas, including electronic cigarettes, as is the use of open flames. If this prohibition is breached, the provider is entitled to claim the cost of odour removal and deep cleaning.
6. Quiet hours apply between 22:00 and 06:00. Parties, celebrations and similar social events are not permitted in the apartments.
7. Pets are permitted only with the provider’s prior written consent and may be subject to a charge.
8. The guest is obliged to observe the house rules of the residential complex in which the apartment is located and the instructions of the reception and building management.
9. The guest is obliged to return the apartment in the condition in which it was received, subject to normal wear and tear, and to return all access means provided.
10. The guest may not assign the apartment or any part of it to a third party, sublet it, or use it for commercial purposes, in particular for organised events, photography or filming, without the provider’s prior consent.

Liability for damage

1. The guest is liable for damage caused in the apartment or in the common areas by the guest or by persons staying in the apartment with them, in accordance with the provisions of the Slovak Civil Code.
2. The guest must notify the provider of any damage without undue delay after becoming aware of it. The extent and amount of the damage are determined by the demonstrable cost of repair or replacement of the damaged item.
3. The provider does not require a security deposit. Compensation for damage is claimed directly from the guest on the basis of a statement evidencing the costs incurred.
4. The provider is liable for items brought into the apartment by the guest to the extent set out in Sections 433 et seq. of the Slovak Civil Code. The provider recommends that valuables, cash and documents are not left unattended in the apartment.
5. The provider is not liable for damage arising from a breach of the guest’s obligations under Article 9, nor for damage caused by force majeure under Article 14.
6. The provider is not liable for temporary interruptions in the supply of energy, water, heating, internet access or building services that are not attributable to the provider. Where such an interruption materially reduces the quality of the stay, the guest is entitled to make a complaint under Article 11.

Complaints

1. The guest is entitled to receive the accommodation services in the agreed scope and quality. Where the service has not been provided properly, the guest is entitled to report the defect and make a complaint.
2. The guest must report a defect in the service without undue delay, preferably while the stay is still in progress, so that the provider can remedy it on site. This does not preclude a complaint being made after the stay has ended.
3. A complaint may be made:
   • by e-mail to booking@skyviews.sk,
   • by telephone on +421 948 667 773,
   • in writing to the provider’s registered seat stated in Article 2.
4. The complaint should state the guest’s identification and contact details, the booking number, the dates of the stay, a description of the defect and the remedy sought. The provider recommends attaching photographs or other evidence where the nature of the defect allows.
5. The provider issues the guest with written confirmation of the reported defect without delay, together with the period within which the defect will be remedied. That period may not exceed 30 days from the date the defect is reported, in accordance with Section 4(1)(j) of Act No. 108/2024 Coll.
6. If the provider rejects liability for a defect in the service, it notifies the guest of the reasons for the rejection in writing.
7. Where a defect cannot be remedied and it has materially reduced the quality of the service provided, the guest is entitled to a reasonable discount on the price corresponding to the extent and duration of the defect. The provider and the guest may also agree on another form of settlement, such as substitute performance.
8. Where a defect in the service has arisen from circumstances attributable to the residential complex or to utility and service suppliers, the provider provides reasonable cooperation in remedying it and informs the guest of the steps taken. This does not affect the guest’s right to a reasonable discount under clause 11.7.

Dispute resolution and supervisory authority

1. If a guest acting as a consumer is dissatisfied with the way the provider has handled their complaint, or believes that the provider has infringed their rights, they may contact the provider with a request for redress at booking@skyviews.sk.
2. If the provider responds to the request for redress in the negative, or does not respond within 30 days of the date it was sent, the consumer is entitled to submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll. on alternative resolution of consumer disputes.
3. The competent alternative dispute resolution entity is:

ADR entity

Slovenská obchodná inšpekcia (Slovak Trade Inspection), Central Inspectorate, Department of International Relations and Alternative Consumer Dispute Resolution

Address

Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, Slovak Republic

E-mail

ars@soi.sk, adr@soi.sk

Website

www.soi.sk

The consumer may also choose another alternative dispute resolution entity listed in the register maintained by the Ministry of Economy of the Slovak Republic. Alternative dispute resolution is free of charge for the consumer; the ADR entity may charge a fee of no more than EUR 5.

4. The authority supervising the provider’s compliance with consumer protection obligations is:

Supervisory authority

Inspectorate of the Slovak Trade Inspection based in Bratislava for the Bratislava Region, Supervision Department

Address

Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Slovak Republic

E-mail

ba@soi.sk

Telephone

+421 2 58 27 21 72

5. Disputes that cannot be resolved by agreement or through alternative dispute resolution shall be decided by the competent courts of the Slovak Republic.

Personal data protection

1. The controller of personal data is the provider identified in Article 2 of these Terms. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on personal data protection.
2. The provider processes in particular the name and surname, e-mail address, telephone number, address, booking and stay data and, to the extent necessary to comply with statutory obligations, identity document data of the accommodated persons.
3. The legal bases for processing are:
   • performance of the accommodation contract, including the booking, payment and communication with the guest,
   • compliance with statutory obligations, in particular keeping the register of accommodated persons, collecting and remitting the accommodation tax, the reporting obligation towards the foreign police, and obligations under tax and accounting legislation,
   • the provider’s legitimate interest in protecting property and pursuing legal claims,
   • the guest’s consent, where marketing communications are sent. Consent may be withdrawn at any time.
4. Payment card data are processed exclusively by the payment service provider. The provider has no access to them.
5. Personal data may be disclosed only to recipients necessary for the provision of the service or for compliance with a statutory obligation, in particular the booking system provider, the payment service provider, the building management, accounting and legal advisers, and the competent public authorities.
6. Personal data are retained for the duration of the contractual relationship and thereafter for the period required by law, in particular tax and accounting legislation, or for the period necessary to establish and defend legal claims.
7. The guest has the right of access to their personal data, and the rights to rectification, erasure, restriction of processing, data portability, objection to processing and withdrawal of consent. These rights may be exercised at booking@skyviews.sk.
8. The guest also has the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.

Force majeure

1. Neither party is liable for failure to perform its obligations where that failure is caused by force majeure, meaning an extraordinary, unforeseeable and unavoidable circumstance beyond its control.
2. Force majeure includes in particular natural disasters, fire, flood, war, terrorist attack, epidemiological measures and decisions of public authorities that directly prevent the provision of accommodation.
3. Where the stay cannot take place as a result of force majeure, the provider offers the guest alternative dates or alternative accommodation. If the guest does not accept the alternative, the provider refunds the full amount paid within 14 days. No cancellation fees apply in such a case.

Third-party bookings

1. These Terms apply to bookings concluded directly with the provider under clause 1.2.
2. Where a booking has been created through a third-party booking platform, in particular Booking.com or Airbnb, the booking, payment and cancellation terms are governed by the terms and conditions and the cancellation policy of that platform as stated with the specific offer and confirmed at the time of booking.
3. Articles 9, 10, 11 and 13 of these Terms — house rules, liability for damage, complaints and personal data protection — continue to apply to bookings under clause 15.2, to the extent that they do not conflict with the terms of the platform concerned.
4. In the event of a conflict between these Terms and the terms of a third-party platform, the platform’s terms prevail for bookings created on that platform.

Final provisions

1. These Terms and the legal relationships arising from them are governed by the law of the Slovak Republic. This choice of law does not deprive the consumer of the protection afforded by the law of their country of habitual residence.
2. Communication between the provider and the guest takes place electronically, to the e-mail addresses stated in the booking. A message is deemed delivered on the next working day after it is sent.
3. The provider may amend these Terms unilaterally. Bookings already made are always governed by the wording in force at the time the booking was created. The current wording is published on this page together with its effective date.
4. If any provision of these Terms becomes invalid or unenforceable, the remaining provisions remain in force. The invalid provision is replaced by a provision that best corresponds to its purpose.
5. These Terms are drawn up in Slovak, English, German and Russian. In the event of any discrepancy between the language versions, the Slovak version prevails.
6. These Terms take effect on 12 September 2026 and remain in force until amended or repealed.